Crisis Information

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If you find yourself in need of support, it is extremely important to seek help for yourself and good of your family, and know that help is available. The following information provides phone numbers and information on a variety of information resources.


In case of an emergency, always dial 9-1-1.

ReadyKidSA: Crisis Information - Family Violence

Family Violence

There are four major types of child maltreatment:


  • Physical Abuse
  • Neglect
  • Sexual Abuse
  • Emotional Abuse

Some children can’t or won’t cry or ask for help when they need it – even if their lives may be in danger. Thousands of children who suffer abuse and neglect are too young, terrified, or simply confused to tell anyone about it. Their suffering may go unnoticed for years, permanently damaging their health and development – or worse.


You can spot symptoms of abuse and neglect if you know what to look for. A parent’s, caregiver’s, or child’s appearance and behavior may be a sign. If you think someone is hurting or mistreating a child, you must act. Report your suspicions to the people who are responsible for investigating reports of abuse and neglect.


Texas Department of Family and Protective Services


Child Protective Services responsibilities include:


Report Abuse
By Phone: 1 (800) 252-5400 (toll-free, 24/7 hotline)
or online at the Texas Abuse Hotline


Call the Abuse Hotline toll-free 24 hours a day, 7 days a week, nationwide, or report with the secure website and get a response within 24 hours.


Family Violence Prevention Services
Battered Women’s Shelter and additional family violence prevention services.
(210) 733-8810


Rape Crisis Center
Rape Crisis Center 24-Hour Hotline: (210) 349-7273

ReadyKidSA: Crisis Information - Shelter


Children’s Shelter
Offering emergency shelter and residential treatment for children in crisis as well as Family Strengthening programs teach nurturing parenting skills to vulnerable families and help families overcome crises.
Children’s Hope Center: (210) 503-4500


Guadalupe Home
A transitional living program for expectant mothers and mothers with infants who are experiencing homelessness.
(210) 476-0707


St. PJ’s Children’s Home
Provides opportunities for children to live healthy, happy, and fulfilled lives through a continuum of care of services from infancy to adulthood.  We will constantly strive to provide the best quality programs through on-going attentiveness to the small details that make great programs.
(210) 533-1203

ReadyKidSA: Crisis Information - Counseling & Treatment

Counseling & Treatment

Center for Health Care Services
Crisis Hotline: (210) 223-7233 (for all ages)


Roy Maas Youth Alternatives Counseling Center
Offers mental health care and substance abuse treatment and counseling. Crisis intervention is available.
(210) 340-7971


Seton Home
Offers counseling and moral guidance for teen mothers and their children.
(210) 533-3504


Wesley Community Center
Provides counseling, crisis intervention, mental health care and substance abuse treatment. Assists clients with service coordination. Medicaid/Sliding fee scale available. Services provided at more than one location.
(210) 590-0377


United Way Safety Net

2-1-1 – Providing Assistance 24/7

Whether it’s a personal need or a natural disaster, United Way’s 2-1-1 Helpline, available 24/7/365, is a critical link for hundreds of thousands of South Texas callers and website visitors each year who seek assistance and referrals to health and human services. Calls are free, confidential and conducted in English or Spanish.


Supporting Military Families

Home to Joint Base San Antonio-Randolph, JBSA-Fort Sam Houston, JBSA-Lackland and JBSA-Camp Bullis, San Antonio is known as Military City, USA®. MISSION UNITED connects active-duty service members, reservists, veterans and their families to vital community resources through calls to the 2-1-1 Helpline.


Preparing for the Unexpected

The Emergency Food and Shelter Program (EFSP) manages federal funds awarded through the U.S. Department of Homeland Security. The Bexar County, TX Local Board #788600, administered by our United Way, looks at needs and gaps in services in the community and focuses the dollars to support those partners serving individuals and families most in need.

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Crisis Information
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